*{box-sizing:border-box}body{margin:0;font-family:Arial,Helvetica,sans-serif;background:#f4f6f9;color:#222}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center}.login-card{width:390px;background:#fff;padding:32px;border-radius:12px;box-shadow:0 8px 30px rgba(0,0,0,.1)}h1{margin-top:0}.login-card p,.muted{color:#68707a}.login-card label,form label{display:block;font-weight:600;margin:14px 0 7px}input,select,textarea{width:100%;padding:11px;border:1px solid #ccd2d8;border-radius:6px;font-size:14px;background:#fff}button,.btn{display:inline-block;border:0;background:#1769aa;color:#fff;padding:11px 17px;border-radius:6px;text-decoration:none;cursor:pointer;margin-top:15px}.login-card button{width:100%}.demo-info{margin-top:22px;padding:12px;background:#f1f5f8;border-radius:7px;font-size:13px;line-height:1.7}.topbar{height:90px;background:#17324d;color:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 24px}.version{font-size:11px;opacity:.7;margin-left:8px}.user-area{display:flex;gap:18px;align-items:center}.user-area a{color:#fff}.layout{display:flex;min-height:calc(100vh - 62px)}.sidebar{width:220px;background:#fff;border-right:1px solid #ddd;padding:18px}.sidebar a{display:block;padding:12px 14px;color:#333;text-decoration:none;border-radius:6px;margin-bottom:5px}.sidebar a:hover,.sidebar a.active{background:#e9f2fa;color:#1769aa}.content{flex:1;padding:28px;max-width:1400px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin:24px 0}.stat{background:#fff;padding:20px;border-radius:9px;box-shadow:0 2px 8px rgba(0,0,0,.05)}.stat span{display:block;color:#707780;font-size:14px}.stat b{font-size:30px;display:block;margin-top:7px}.card{background:#fff;border-radius:9px;padding:22px;margin-bottom:22px;box-shadow:0 2px 8px rgba(0,0,0,.05)}.card-head{display:flex;justify-content:space-between;align-items:center}.card-head h2{margin:0}table{width:100%;border-collapse:collapse;margin-top:12px}th,td{text-align:left;padding:13px;border-bottom:1px solid #e7e9eb;font-size:14px}th{background:#f8f9fa}.badge{display:inline-block;padding:5px 8px;border-radius:12px;font-size:12px}.open{background:#e8f2ff;color:#1769aa}.progress{background:#fff4d8;color:#966b00}.resolved{background:#e8f7ed;color:#287b42}.high{background:#ffe7e7;color:#b42a2a}.medium{background:#fff4d8;color:#966b00}.low{background:#e8f7ed;color:#287b42}.critical{background:#f3d9ff;color:#7b2499}.alert{padding:12px;border-radius:6px;margin-bottom:18px}.success{background:#e7f6eb;color:#24733c}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-grid>div{margin:0}.form-grid label{margin-top:0}.full{grid-column:1/-1}.module-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.module-grid div{padding:18px;background:#f4f7fa;border:1px solid #e1e5e8;border-radius:7px}.footer{text-align:center;padding:15px;color:#777;font-size:12px}@media(max-width:800px){.stats{grid-template-columns:1fr 1fr}.sidebar{width:170px}.module-grid{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}.full{grid-column:auto}}@media(max-width:600px){.layout{display:block}.sidebar{width:100%;display:flex;overflow:auto}.sidebar a{white-space:nowrap}.content{padding:16px}.stats{grid-template-columns:1fr 1fr}.topbar{padding:0 12px}.user-area{font-size:12px}}

.error{background:#ffe7e7;color:#a12626}

.login-card-wide{width:440px}
.login-tabs{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin:20px 0 8px}
.login-tabs a{display:block;text-align:center;text-decoration:none;padding:10px 6px;border:1px solid #ccd2d8;border-radius:7px;color:#333;font-size:13px}
.login-tabs a:hover,.login-tabs a.active{background:#e9f2fa;color:#1769aa;border-color:#1769aa}
.login-option{display:block;text-decoration:none;margin-top:14px;padding:16px 18px;border:1px solid #ddd;border-radius:10px;color:inherit;background:#fff}.login-option:hover{border-color:#999}.login-option strong,.login-option span{display:block}.login-option span{margin-top:5px;opacity:.7;font-size:14px}

/* Public login screens share the application branding without a signed-in user menu. */
.login-page{min-height:100vh;display:flex;flex-direction:column;align-items:stretch;justify-content:initial}.login-main{flex:1;display:flex;align-items:center;justify-content:center;padding:32px 16px}.login-topbar{position:relative;justify-content:center}.brand-area{position:absolute;left:24px;display:flex;align-items:center;gap:12px}.brand-logo{width:75px;height:75px;object-fit:contain;display:block}.brand-copy{display:flex;flex-direction:column;justify-content:center;line-height:1.3}.brand-copy strong{font-size:18px;font-weight:700}.brand-copy span{font-size:14px;font-weight:500}.help-desk-title{font-size:22px;font-weight:700}
@media(max-width:600px){.login-topbar{height:auto;min-height:90px;justify-content:flex-end}.brand-area{position:static;margin-right:auto}.brand-logo{width:58px;height:58px}.brand-copy strong{font-size:13px}.brand-copy span{font-size:11px}.help-desk-title{font-size:14px;white-space:nowrap}.login-main{padding:24px 16px}.login-card{max-width:100%}}

/* Admin operations */
.admin-content{max-width:1600px}.page-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:20px}.page-heading h1{margin-bottom:7px}.page-heading p{margin:0}.heading-count{white-space:nowrap;background:#e9f2fa;color:#1769aa;border-radius:999px;padding:8px 12px;font-size:13px;font-weight:700}.admin-stats{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}.stat a{display:block;margin-top:10px;color:#1769aa;font-size:13px;text-decoration:none}.stat-attention{border-left:4px solid #d68a00}.filter-bar{display:grid;grid-template-columns:minmax(220px,2fr) repeat(3,minmax(150px,1fr)) auto;gap:14px;align-items:end}.filter-bar label,.stacked-form label,.ticket-control-form label{display:block;margin:0 0 7px;font-weight:600;font-size:13px}.filter-actions{display:flex;align-items:center;gap:12px}.filter-actions button{margin:0;white-space:nowrap}.filter-actions a,.text-link{color:#1769aa;font-weight:600;text-decoration:none}.table-card{overflow:hidden}.table-wrap{width:100%;overflow-x:auto}.admin-ticket-table{min-width:1120px}.admin-ticket-table small{color:#68707a}.ticket-detail-row>td{padding:0;background:#f8fafc}.ticket-detail-row details{padding:14px 18px}.ticket-detail-row summary{cursor:pointer;color:#1769aa;font-weight:700}.ticket-detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:12px;margin:15px 0}.ticket-detail-grid>div,.activity-log{background:#fff;border:1px solid #e7e9eb;border-radius:7px;padding:12px}.ticket-detail-grid p,.activity-log p{margin:6px 0 0;line-height:1.5}.detail-label{font-size:12px;color:#68707a;font-weight:700;text-transform:uppercase;letter-spacing:.03em}.ticket-control-form{display:grid;grid-template-columns:minmax(180px,1fr) minmax(160px,.75fr) minmax(260px,1.5fr) auto;gap:12px;align-items:end;background:#edf4fa;border-radius:7px;padding:14px}.ticket-control-form textarea{resize:vertical}.control-submit{padding-bottom:0}.control-submit button{margin:0;white-space:nowrap}.activity-log{margin-top:14px}.activity-log p+p{padding-top:9px;margin-top:9px;border-top:1px solid #e7e9eb}.admin-form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-bottom:22px}.admin-form-grid-three{grid-template-columns:repeat(3,minmax(0,1fr))}.admin-form-grid .card{margin:0}.stacked-form{display:flex;flex-direction:column}.stacked-form input,.stacked-form select{margin-bottom:14px}.stacked-form button{align-self:flex-start;margin-top:4px}.check-row{display:flex!important;align-items:center;gap:8px;margin:0 0 14px!important}.check-row input{width:auto;margin:0}.btn-secondary{color:#1769aa;text-decoration:none;margin:10px 0 0}.module-grid p{margin:8px 0 0;font-size:13px}.module-grid a{font-weight:700;color:#1769aa;text-decoration:none}
@media(max-width:1100px){.filter-bar{grid-template-columns:repeat(2,minmax(180px,1fr))}.admin-form-grid-three{grid-template-columns:1fr 1fr}.ticket-control-form{grid-template-columns:1fr 1fr}.control-note{grid-column:1/-1}}@media(max-width:700px){.page-heading{display:block}.heading-count{display:inline-block;margin-top:10px}.filter-bar,.admin-form-grid,.admin-form-grid-three,.ticket-control-form{grid-template-columns:1fr}.control-note{grid-column:auto}.filter-actions{margin-top:4px}}

.admin-user-layout{display:grid;grid-template-columns:minmax(320px,.85fr) minmax(520px,1.5fr);gap:20px;align-items:start}.admin-user-layout .card{margin:0}.form-intro{margin:0 0 18px}.permission-set{border:1px solid #dce3e9;border-radius:7px;margin:4px 0 14px;padding:14px}.permission-set legend{font-size:13px;font-weight:700;padding:0 5px}.permission-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}.permission-grid .check-row{font-size:13px;margin:0 0 10px!important}.form-actions{display:flex;align-items:center;gap:12px}.form-actions .btn-secondary{margin:4px 0 0}.inline-action-form{display:inline;margin-left:10px}.inline-action-form input{display:none}.link-button{background:none;border:0;color:#1769aa;font-size:14px;font-weight:600;padding:0;margin:0;cursor:pointer}
@media(max-width:1100px){.admin-user-layout{grid-template-columns:1fr}.permission-grid{grid-template-columns:1fr 1fr}}@media(max-width:560px){.permission-grid{grid-template-columns:1fr}}

.report-filter{display:grid;grid-template-columns:repeat(5,minmax(150px,1fr)) auto;gap:14px;align-items:end}.report-filter label{display:block;margin:0 0 7px;font-weight:600;font-size:13px}.report-filter .filter-actions{padding-bottom:0}.report-filter .filter-actions button{margin:0}.report-download{margin:0;white-space:nowrap}.report-stats{grid-template-columns:repeat(auto-fit,minmax(155px,1fr))}.report-breakdowns{display:grid;grid-template-columns:1fr 1fr;gap:20px}.report-breakdowns .card{margin:0}.report-ticket-table{min-width:1180px}.report-ticket-table small{color:#68707a}.report-feedback-comment{display:inline-block;max-width:260px;line-height:1.45}
@media(max-width:1250px){.report-filter{grid-template-columns:repeat(3,minmax(170px,1fr))}.report-breakdowns{grid-template-columns:1fr}}@media(max-width:700px){.report-filter{grid-template-columns:1fr}.report-download{display:inline-block;margin-top:12px}}